Refunds & Warranties Guide
At abuggy.com, we believe in providing our customers with quality products and excellent customer service. We understand that sometimes things can go wrong, and we want to make sure that you are satisfied with your purchase. This guide explains our Refund & Warranties policy in accordance with The Indian Consumer Law.
Refunds & Returns Policy
To be eligible for a refund, return, or replacement, you must inform us of the issue within 7 days of the delivery date. The item must be unused, in its original condition, and returned with all original packaging, accessories, and tags intact. You must also provide proof of purchase, such as an invoice or receipt.
Unboxing Video Requirement
For all refund, return, or replacement requests related to damaged, defective, incorrect, or missing items, customers are required to provide a clear and continuous unboxing video.
The video must:
- Start from the sealed package
- Clearly show the shipping label
- Show the entire unpacking process without cuts or edits
- Clearly capture the issue claimed
Requests without a valid unboxing video may not be eligible for refunds or replacements.
Refund Processing
Once your return is approved and received, the refund will be processed within 2–3 working days to the original payment method.
Shipping charges are non-refundable.
Non-Returnable Items
Certain products, including personal care and hygiene products, cannot be returned if opened or used, due to hygiene and safety reasons.
Warranties
All products sold on abuggy.com come with a brands warranty, which varies depending on the product and brand. This warranty is in addition to any rights you may have under The Indian Consumer Law. The warranty period starts from the date of purchase, and the product will be repaired or replaced if it has a manufacturing defect.
If you believe that your product has a manufacturing defect, please contact us immediately. You will need to provide proof of purchase, a detailed description of the issue, and photos or videos if possible. Our team will assess the product and, if necessary, arrange for it to be repaired or replaced.
Please note that the warranty does not cover damage caused by misuse, neglect, or accidental damage. Any associated shipping costs will be at your expense.
Contact Us
If you have any questions or concerns about our Refund & Warranties policy, please do not hesitate to contact us. Our friendly customer service team is available to assist you with any queries you may have.
In summary, at abuggy.com, we take pride in offering quality products and excellent customer service. We hope this Refunds & Warranties guide provides you with the information you need to shop with confidence.
Effective Date
These Refunds & Warranties Guide are effective as of May 4, 2023.