How do I return faulty goods?
At abuggy.com, we pride ourselves on providing high-quality products from handpicked brands at competitive prices. However, we understand that sometimes things may not go as planned, and a product may be faulty. In such cases, we want to ensure that the return process is as easy and hassle-free as possible for our customers.
If you have received a faulty product, we offer convenient options for returning the item. The first option is to send us the faulty product along with the tax invoice as proof of purchase. Our friendly staff will assess the item and provide you with a suitable remedy. This could include a repair, replacement, or refund, depending on the nature of the fault and the available options.
If you are unable to send us and prefer to organize a return courier, we can assist with that too. Our return courier service is free, but it may take a little longer to process. Once the item has been received and assessed by our team, we will be in touch with you to discuss your options. To organize a return courier, please submit a request through our website, and we will guide you through the process.
In some cases, brands have dedicated support center specifically for issues related to their products. If your product has a brands warranty, even if it has expired, you may be able to receive a quick assessment or remedy from the brands support center. We recommend checking the brands website or contacting their support center directly to explore this option.
Please note that all returns are subject to our Refund & Warranties policy. This policy outlines the specific conditions under which we accept returns and issue refunds or replacements. We encourage you to read and understand our policy before making a purchase to avoid any confusion or disappointment.
At abuggy.com, we are committed to providing our customers with a seamless shopping experience. If you have any questions or concerns about returning a faulty product, please don't hesitate to contact us. Our customer support team is always ready to assist you and provide you with the best possible solution.